Why do we get error messages when trying to open a support case with Ring Central? We need support and can't even get a chat started without being able to log in. We can log into our RingCentral applications just fine, but NOT support.
Hello @Skin Cancer Surgery Center, apologies. Using a browser like Chrome saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
Can you try these steps, please?
- On your computer, open Chrome.
- At the top right, click Customize and control the Google Chrome icon.
- Click More tools and then Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data
- Restart Browser
- Re-login
Thank you!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
