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When I try to submit a new support case at https://support.ringcentral.com/new-case.html, I am presented with the following browser notification:

Now, I am a super admin, so a lack of permissions is unlikely to be the cause. When closing the notification, the form appears and I can fill it out. Yet when finally submitting the form, another notification “Something went wrong. Please reload the page or try again later.” appears.

The error has been persisting over the last two days. What I have unsuccessfully tried so far:

  • emptied browser cache
  • tried a different browser
  • elevated another user to super admin and tried to submit a case with his account

Hello @adSol I will reach out to the appropriate team to assist you with this matter. In the meantime, I'll submit a ticket on your behalf. Could you please provide more details about your primary concern?


Thank you very much, I have sent you a PM regarding the ticket.


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