Question

Is anyone using the AI Receptionist knowledge hub?

19 days ago
March 14, 2025
1 reply
24 views

EFree
New Participant

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve uploaded to the knowledge hub.

Crystal_
Community Manager
52 replies
14 days ago
March 19, 2025

Hi! @EFree Please send me a DM with your account details so we can review this with our internal team. We want to ensure the AI is processing your uploaded information correctly and will look into this further.

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Rich Text Editor, editor1

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