Answer

Call Recordings by User

I'm wondering if there's a report by agent I could run so that I can easily access their call recordings for my quality monitors.

Best answer by Mary-Community_Moderator

The Analytics does not include Call Recordings, but three different ways to access it as an admin exist. Check the KB article below.

https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/accessing-downloading-ringcentral-mvp-call-recordings.html#phone-app

+1

The Analytics does not include Call Recordings, but three different ways to access it as an admin exist. Check the KB article below.

https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/accessing-downloading-ringcentral-mvp-call-recordings.html#phone-app

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