I'm wondering if there's a report by agent I could run so that I can easily access their call recordings for my quality monitors.
The Analytics does not include Call Recordings, but three different ways to access it as an admin exist. Check the KB article below.
https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/accessing-downloading-ringcentral-mvp-call-recordings.html#phone-app
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