Call Recordings by User | Community

I'm wondering if there's a report by agent I could run so that I can easily access their call recordings for my quality monitors.

Page 1 / 1

The Analytics does not include Call Recordings, but three different ways to access it as an admin exist. Check the KB article below.

https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/accessing-downloading-ringcentral-mvp-call-recordings.html#phone-app

Reply