Differences in number of calls in Reports

5 replies
613 views

Hi, Why is there a difference in the total number of calls by user in the Adoption & Usage Analytics reports and the Performance reports? The difference is quite large. My dates on the reports are the same, and I have no filters on them. Thanks!

Mary-Community_Moderator

Community Manager

Hello Janit! Can you please provide the dates so we can check? Thanks!

J

jpike

Author

The First Step

Hi Mary!

I ran two reports, both for 01.01.2023 through 01.31.2023. On the Performance Reports, for our employee Sydney, she had 822 total calls. On the Adoption and Usage report, she had 630 total calls. On the Line of Business report, she had 897 calls. I don't understand why they are different and which is correct. Thanks!

S

szumwalde

New Participant

Was there any advise on this? I have running into the same issue. None of our data matches when pulled by queue, user, group, etc. and we need to know what is correct

Mary-Community_Moderator

Community Manager

Was there any advise on this? I have running into the same issue. None of our data matches when pulled by queue, user, group, etc. and we need to know what is correct

Hi @szumwalde Please submit a support ticket so that an Analytics specialist can help you track your data to determine the cause of the issue you're experiencing.
https://support.ringcentral.com/new-case.html

S

SalesManager1

New Participant

Was there any advice on this? I am seeing the same issue.

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