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Is there a way to track when an agent is logged into RC and when they are logged out? Alternatively, can we track when they are available in a queue?


We want to determine the amount of time a user is spending in each queue each day. (Not just the live reports).


I see there is a Get Call Queue Members in the API, but I believe this will only provide the list at that moment, is this correct? In other words, I'd be force to query it every minute to track changes.




Our Audit Trail feature doesn't include this capability. Feel free to submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/ideas.


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