Unable to open call recordings on my computer

I am unable to open my call recordings to my computer. I am able to download it from the a admin portal. But, After downloading I am getting an error that it could not be opened

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What is the error you are getting? Please specify the error details

As per the ref, the file should be in .mp3 format:

https://support.ringcentral.com/s/article/How-to-listen-to-Recorded-Calls-online?language=en_US

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