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Chrome Extension no option to login to RedTail CRM

K

I have an employee’s RingCentral Extension that will not give the option to login to Redtail.  Not sure what to do from here.  We have uninstalled and reinstalled the Ringcentral app and the chrome extension.  Here is a picture of mine vs my employees. Any advice?

 

 

Best answer by dakong

@KellyW

Looks like the initial setup is not correct. Please try the following:

  1. Make sure the extension is closed. Go to chrome://extensions/ and find the extension
  2. “Details” → scroll down → “Extension options” → “Clear platform info”
  3. Go to Redtail page and login
  4. On Redtail dashboard page, you should be able to see am orange “R” button, click that so that initial setup can be configured. 
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3 replies

K
  • KellyW
  • Author
  • New Participant
  • 1 reply
  • August 15, 2024

Could this be a google setting that is blocking this from coming up?

dakong
Community Manager
  • dakong
  • Community Manager
  • 33 replies
  • Answer
  • August 16, 2024

@KellyW

Looks like the initial setup is not correct. Please try the following:

  1. Make sure the extension is closed. Go to chrome://extensions/ and find the extension
  2. “Details” → scroll down → “Extension options” → “Clear platform info”
  3. Go to Redtail page and login
  4. On Redtail dashboard page, you should be able to see am orange “R” button, click that so that initial setup can be configured. 
ByrneReese
Community Manager
Forum|alt.badge.img+3
  • ByrneReese
  • Product Manager
  • 247 replies
  • August 28, 2024

Following up to @dakong’s answer above in which he defines how you can help reset the browser in specific ways to help reestablish functionality. This remedy though should not be something a user needs to do often, if ever. If you are experiencing a problem like this, please let us know so that we can investigate. 

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