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Question

Difficulty logging calls for contact records of type "Individual"

  • November 11, 2024
  • 2 replies
  • 35 views
D
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  • drogo
  • Participating Frequently
  • 5 replies

When logging a call in NetSuite after the phone call has ended to a lead that is a type as an Individual, we receive the error message below.

After testing, we are able to log calls to leads that are type Customer as the contact record is filled in and an account is created.  

We receive more leads as type Individual than Company.  Is there a way around this issue?

 

 

2 replies

ByrneReese
Community Manager
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  • ByrneReese
  • Product Manager
  • 255 replies
  • November 11, 2024

@drogo This may have been an unanticipated use case. This sounds like something we should absolutely support. Let me have the engineers investigate.

sushilmall
Community Manager
  • sushilmall
  • Community Manager
  • 15 replies
  • November 12, 2024

 @drogo It appears there may be a data inconsistency issue. When a contact and a placeholder for the company are attached to the call log, it seems that the company record was not created during the contact creation process, leading to the error.
Could you please create a new contact and then create a call log entry to this contact?

 

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