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Is there a way for me to enable the legacy reports on a new Engage Voice account or has a new way to access recordings and retrieve line by line data without needing to go to the API/DB connection been created?


Previously I mostly used the Global Call type Detail report to navigate the data stream to investigate issues.

moved this question to community as it's not a API related question.


Hi @Robert ITM, I'm digging for an answer to your question.


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