Question

Can an outbound call be transferred to another agent in MAX?

3 years ago
September 13, 2021
1 reply
278 views

nicholaspalmerrc
New Participant

Mary-Community_Moderator
Community Manager
2295 replies
3 years ago
September 13, 2021

Yes, it is possible to transfer outbound calls. Once you have the call receiver on the line, you may put it on hold, then click transfer. Then, search and click the name of the agent that you would like to take the call.

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