How to upload voicemail prompts for InContact call center

Hi @AndrewR-THG, I believe your account is Enterprise. A dedicated Technical Account Manager can assist you with this matter. Send me a DM if you need help with getting your TAM’s information. 

I sent you a direct message in response to this post. I’m hoping to hear back from you soon.

Thanks,

Andrew

Hello,

How do I change our front end message? We have an call center integrated with RingCentral.  Our messages were were handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where/how do I choose to use the new prompts?  How do I listen to the files to ensure I am replacing the file?