Hello,
We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where/how do I choose to use the new prompts?