How do you manage receiving inbound calls while working on an outbound dialer campaign? Our problem is when an agent is working on dialing outbound, there is no notification / pop-up / sound that they have an inbound call
How are your teams working on a dialer campaign while also handling inbound calls?
To update everyone, we made our outbound dialer an omni channel skill. This way the team only needs to go to Available status and they will receive inbound calls after their outbound call is completed. There is still the issue where there is no real notification that there is an inbound call waiting, only the small phone icon with a 1 next to it. A pop up would help us a lot.
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