Our team is also having the same issue.

Ya, this stinks. 

I just heard we are having less issues now. 

​@derlenbusch ​@syoonk32 I’m hearing that this is being resolved. 
Can you confirm your status?

Agents are still stuck under “suspect”. Unable to log them out or change their status.

Okay, I’m monitoring. Hang on for a second as I learn more. 

​@syoonk32 If you are still experiencing this issue, please create a ticket with support. 
Firstly, so they can help to troubleshoot, but also to log your specific issues so they can connect with engineers to ensure they have eyes on all the errors. 
 

Thank you for updates/replying Becky.

We have already created a support ticket.

Best,
Jeff

​@derlenbusch 

If your agents aren’t able to log back in, I was able to log them out by hanging up the last session they were in.

Thanks. How do I do that in CX? This a new account for us. First week, and they went down… uggg.

Around 4:00 PM MTN time the CX system was letting users work again.

 ​@syoonk32 If you are still experiencing this issue, please create a ticket with support. 
Firstly, so they can help to troubleshoot, but also to log your specific issues so they can connect with engineers to ensure they have eyes on all the errors. 

We tried. We were on hold for over 20 minutes. They use the same Call Center, lol. 

​@derlenbusch, If you go into your Analytics and look at live reports. You should be able to choose the queues that agents were last in. We just looked for sessions where those agents were in and there was a “hang up” button on the bottom right corner.

Next time, let me know this and I’ll make sure we get a case created for you!