Question

Maxx Agent shows refused call but call is still ringing

Forum|Forum|4 years ago
August 31, 2021
1 reply
466 views

Patrick1940205021
New Participant

I received a call that Maxx Agent is showing Unavailable Refused but also shows connecting Agent Leg. The call will still be ringing but the contact agent is unable to pick up the call. Anyone else having this issue?

+1

Mary-Community_Moderator
Community Manager
Forum|Forum|4 years ago
August 31, 2021

@Patrick Keller, it may be a glitch. Please try to logout and log back in.

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