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Other methods to reach out to Contact Center


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  • Participating Frequently

I understand Ringcentral has an outage in the Americas. And it’s also affecting the contact center. Does anyone have another method to reach out to these guys? Their chats are down, their phone are down, & opening a ticket regarding the issue is down. There is no way of reaching out to these guys. Does someone have an email that can be used to address this issue?

  • New Participant
  • January 22, 2025

We are having problem calling our number. Not going through.  Not able to reach customer care.  Phone/chat nothing is working.  Anyone knows how to forward ringcentral phone to our personal mobile phone temporarily until the issue is resovled?


BeckyH
Community Manager
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  • Community Manager
  • January 22, 2025

@sara-3 As I have shared, our teams aren’t able to handle the current call and chat volume. 
As you might imagine, we are all focused on getting this resolved. 
There’s not one person in our customer support and experience team that is not laser focused on getting down to the root cause. 
I know that’s not the answer you want, but please know I will update you personally via DM when I have something to share. 


BeckyH
Community Manager
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  • Community Manager
  • January 22, 2025
ykishan wrote:

We are having problem calling our number. Not going through.  Not able to reach customer care.  Phone/chat nothing is working.  Anyone knows how to forward ringcentral phone to our personal mobile phone temporarily until the issue is resovled?

We’re not able to make a recommendation for a workaround at this time. 
Please know that we’re working to resolve and will continue to update this thread when we have new information. 

https://community.ringcentral.com/news-announcements-13/ringcentral-service-update-calling-inbound-calling-outbound-10332

 


Mary-Community_Moderator
Community Manager
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ykishan wrote:

We are having problem calling our number. Not going through.  Not able to reach customer care.  Phone/chat nothing is working.  Anyone knows how to forward ringcentral phone to our personal mobile phone temporarily until the issue is resovled?

There isn’t a workaround available at the moment. 

To stay updated on the progress and any new information, we’ve created a dedicated thread in the Community where we’ll post the latest updates.

https://community.ringcentral.com/news-announcements-13/ringcentral-service-update-calling-inbound-calling-outbound-10332

 


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  • Participating Frequently
  • January 22, 2025
sara-3 wrote:

I understand Ringcentral has an outage in the Americas. And it’s also affecting the contact center. Does anyone have another method to reach out to these guys? Their chats are down, their phone are down, & opening a ticket regarding the issue is down. There is no way of reaching out to these guys. Does someone have an email that can be used to address this issue?

This is is just to give the other readers more information on how this was addressed:

The only way I was able to contact anyone in Ringcentral was through Ms. Becky and Ms. Mary. Who advised me to speak with our account manager for ringcentral for further assistance regarding reimbursement for time lost. They were even able to provide me with our account manager’s information. I am still in the process of getting this resolved.


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