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Question

Quality Management Planner

  • June 15, 2021
  • 0 replies
  • 230 views

We are using RingCentral Contact Center's QM platform. We have a form created and have also created planners to distribute calls to the specific evaluators. We'd like all the calls to populate in the planner on Day 1 from the previous 7 days vs having them distribute over multiple days. How do we set this up?