Dear Developer,

Unable to play recording permission error in Salesforce, As a manager they should be able to play the call recording attached by ringcentral in the activity history. I had change their role to Super Admin and then they were able to play the recording. I tried creating a new role with all the boxes checked for the permission on the new role, but could not play recording with new role. Only Super Admin.

Can someone please help me, so do not have to make the user a super admin to play recordings in Salesforce?

I sincerely, appreciate anyone's help