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Automations for Team Chats?


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Our team uses RingCentralEX. We rely on a team chat to share a lot of internal information. We’re coming from Slack, where we used a bot to automate responses to some frequently asked questions. I can’t seem to find similar functionality. Am I missing it?

We also have certain actions that occur frequently with small differences. Is there a way to implement a templated message inside Team chats? 

2 replies

Alex Chan
Employee
  • Employee
  • 3 replies
  • January 15, 2025
hughesm wrote:

Our team uses RingCentralEX. We rely on a team chat to share a lot of internal information. We’re coming from Slack, where we used a bot to automate responses to some frequently asked questions. I can’t seem to find similar functionality. Am I missing it?

We also have certain actions that occur frequently with small differences. Is there a way to implement a templated message inside Team chats? 


Have you seen RingCentral Automator? I believe this is what you’re looking for.

https://www.ringcentral.com/apps/automator?compatibility=ringcentral


PhongVu
Community Manager
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  • Community Manager
  • 2282 replies
  • January 15, 2025

Check out this dev guide and the sample project to get started. Then if you have technical questions, come back here to ask and I will help.


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