That's right. Unfortunately, voice call recordings are not automatically transcribed.
You can implement your own app which subscribes for telephony event notifications to detect when a call is recorded, then after the call is disconnected, call the call log to get the call recording url and pass it to the speech-to-text API along with a valid access token to get the transcript.
Hi PhongVu, it seems there is now automatic AI transcription of call recordings for RingEx users. Is there a way to obtain this transcript via the API?
Hi PhongVu, it seems there is now automatic AI transcription of call recordings for RingEx users. Is there a way to obtain this transcript via the API?
There is no API to access the AI transcription of call recording for RingEX. It’s still a product feature, not a platform feature.
However, the RingSense service provides API to access voice call recording transcription and call insights.