Answer

Call Management API: Create Call Queue

Hi -

Are there any plans to add a 'Create Call Queue' API function?

Thanks,

Mike

Best answer by PhongVu

Hi Mike,

I am not aware of a plan yo have an API for creating a call queue. But I will take your question as a request and will check with the platform team.

Thanks for asking!

Hi Mike,

I am not aware of a plan yo have an API for creating a call queue. But I will take your question as a request and will check with the platform team.

Thanks for asking!

Yeah, Everyone try to find this API and I hope rc team will implement the API.

Any update ont his 2 years later? the API is very limiting. Manulay doing this is not fun.

Yes, you can use API to create a call queue and add members to the queue. Here are the steps.

1. Create call queue extension. Specify the type=Department

2. Use the newly created extension id (call queue extension) to call this API to assign queue members

Check out a set of call queue API from the dev guide to learn more.

Thanks.

Specify the type=Department

is what I was missing.

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