The First Step

Question

Call Recording API returning 3 second duration for all recordings

Forum|Forum|3 years ago
May 17, 2023
7 replies
878 views

Is anyone else seeing this issue? I have a script running that flags call logs that have recordings, and then I hit the call recording api, /restapi/v1.0/account/accountId/recording/recordingId, with the recoding ID that I get from the call log, and every time it returns a duration of 3 seconds, even though every single call is much longer.

I've opened a ticket with support and have been met with crickets. This is in our production environment and causing significant issues.

Any advice?

rest api

Community Manager

Do you mean that the value of the duration field is just 3 instead of the actual duration of the recording?

Author

The First Step

Yes. Here's what I see no matter the what record ID I check:

And here it is in the admin call log report:

deisbeldiazsicilia

New Participant

I'm having the same issue as well. Any update?

Checking the workaround now.

deisbeldiazsicilia

New Participant

I'm having the same issue as well. Any update?

Checking the workaround now.

Participating Frequently

Do you know whether there has been any progress with getting this bug fixed?

Participating Frequently

Do you know whether there has been any progress with getting this bug fixed?

I have had no response to my support ticket.

Thank you.

Community Manager

I thought it was fixed a long time ago. But I just checked and it wasn't.

Let me check with the platform team to get the latest status.

UPDATED: Unfortunately, the issue is not fixed and I have no ETA.