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Question

Can RingCentral developers change how recording file names are regenerated when downloaded to computer

  • August 18, 2020
  • 1 reply
  • 263 views

Is it possible to change file format for call recordings?


Desired file name format for all call recordings:


yyyymmdd-hhmmss_[phone number making the call (internal extension or direct number)]_[direction]_[phone number receiving the call (internal extension or direct number)]_[time duration of call]


Even if calls forwarded internally, to iclude caller and final destination extension or direct number.


Thank you.





1 reply

PhongVu
Community Manager
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  • Community Manager
  • 2327 replies
  • August 19, 2020

I don't think that you can predefine the file name format of call recording. It is generated with that standard format for all accounts, all extensions.


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