This has been going on for over a month and RC support can't seem to resolve what seems like a simple whitelist issue. they keep saying they have escalated the issue. that is if we can get anyone to talk to us at all.
Simple whitelist issue? No RingCentral does not control nor whitelist any keyword in SMS text messages. When this happens, it is the recipient's mobile carrier who flags the message.
This is a public forum, so I can't ask you for further sensitive information. Feel free to contact me at phong.vu@ringcentral.com
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