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Question

Cannot Access Credentials Page for Developers Within Organization

  • 15 August 2024
  • 2 replies
  • 31 views

Hi there,

I am trying to create JWT tokens for developers within my organization. I was able to do this successfully yesterday, but today whenever I click on a developer from the Developer List and click the credentials option, it redirects me to the https://developers.ringcentral.com URL and I just get a spinning wheel waiting for it to load. As a side note, I am able to access my own credentials page just fine, and I have the Developer Admin role, but I can’t access anyone else on my team’s credentials page. 

Thanks,
Danny

@danny-7 I am not able to reproduce this problem personally, but I believe you are experiencing some kind of issue, possibly even a bug that might be relatively unique to your account. I would like the engineers to investigate more closely. Have you submitted a help ticket yet? Doing so will assist in getting a diagnostic underway.

https://developers.ringcentral.com/support/create-case

@ByrneReese i have not yet, but i will now. thank you!

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