Cannot list or send SMS from RingCentral for Salesforce

Question

In versiones 6.25 and 6.25.1 we are not able to list any existing SMS for the account and also cannot write new SMS.

SMS history looks empty, but we already have a lot SMS created from or received in the RingCentral desktop app:

Also, we are not able to send messages from Salesforce app because there is not an input to write and neither the 'Send' button

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Hi @Nelson Paez, is this the first time that you're going to user RingCentral for Salesforce?

Were you able to solve this @Nelson Paez ? I'm having the same issue.

Mary-Community_Moderator · Answer

Hi @Nelson Paez, is this the first time that you're going to user RingCentral for Salesforce?

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