Custom routing based on response - SMS(Textel Contact Center MAX)

6 months ago
September 9, 2024
2 replies
13 views

drewvance
Participating Frequently
6 replies

Textel dialer lists, has anyone configured their textel integration so that if a recipient responds to a message with “Y” it will route to a certain queue?

drewvance
Author
Participating Frequently
6 replies
6 months ago
September 17, 2024

Hey everyone, so this required us to get involved with professional services. If you’re interested in doing this it will cost $$$$

PhongVu
Community Manager
2317 replies
6 months ago
September 17, 2024

You should approach the PS via this channel.

Reply

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