Is there any documentation that defines within Auto-Receptionist/General Setting/Location/Custom Answering Rules what Rule overrides what Rule?
What I am struggling with is once a month our Sales Department is open on Sunday's while the rest of the departments are closed. Currently we are setup with afterhours custom rules and day custom rules. To accomplish the Sunday opening for sales I was instructed by our install team to update each custom rule each month for sales opening and then revert them back once that Sunday passes. After doing this for the past several months for multiple locations it is getting pretty time consuming. Is there a better way to accomplish this? I "assumed" there wasn't since the install team know way more about the programming than I do.
Any help would be appreciated.