The First Step

Question

Emulating incomming call

Forum|Forum|2 years ago
December 4, 2023
4 replies
161 views

Hi,

I need to emulate incomming calls into ringcentral. Found there was Studio but it looks like it is obsolete. So please suggest. Link to studio doc: https://support.ringcentral.com/article-v2/Studio-Simulate-an-Inbound-Call-RingCentral-Contact-Center.html?brand=RC_US&product=RingCentral_Contact_Center&language=en_US

call handling

Community Manager

I can't open the page you provided. But are you a programmer or what is the purpose of emulating incoming calls?

Author

The First Step

May be you didn't copy the whole link the browser (it ends with =en_US). Anyway, yes I need to emulate incomming calls for my ringcentral software addon.

Author

The First Step

Sorry I didn't format link correct. Please try this one

https://support.ringcentral.com/article-v2/Studio-Simulate-an-Inbound-Call-RingCentral-Contact-Center.html?brand=RC_US&product=RingCentral_Contact_Center&language=en_US

Community Manager

This link works.

Unfortunately, there is no RC Contact Center expert who can help you with in this forum. I recommend you to open a support ticket to get help.