Extension going on DND when calls come in

I have an extension that is going on DND when call are sent to it. Is there a setting that is causing this?

Page 1 / 1

Is the extension using a deskphone or app?

They are using the Desktop app.

Here's the article on how to configure an extension's availability status, including DND.

Let me know if it's still the same after checking the settings.

Sign up