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Question

FAX are not going immediately but after few hours. Why?

  • September 20, 2022
  • 1 reply
  • 303 views

Hi, I'm using RingCentral API for sending FAX. It was working fine earlier but now when I'm sending the status is always Queued and later on after approximate 5 to 6 or more hours the Faxes are going correctly. I'm using JWT for login.

Is there any specific reason for this?
Thanks

1 reply

PhongVu
Community Manager
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  • Community Manager
  • September 20, 2022

I am sure that the issue is not related to the JWT token. It could be some intermittent issue. If this happens again and often, pls create a support ticket and provide your account info so a support engineer can look into your account to investigate.