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Question

Fax Webhook

  • September 20, 2024
  • 1 reply
  • 35 views

Is there a way to setup a webhook for faxes that do not get delivered? 

PhongVu
Community Manager
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  • Community Manager
  • September 23, 2024

You can use the RingCentral push notification API to subscribe for the fax events.

'/restapi/v1.0/account/~/extension/~/message-store?type=Fax&direction=Outbound'

When you receive a fax event, you can check the newCount value to see if there is a new outbound fax message, then keep the message id from the newMessageIds. If the updateCount > 0, use the message id to read the message status to see if the fax was delivered or failed.

'/restapi/v1.0/account/~/extension/~/message-store/[messageId]'


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