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First response time

  • April 15, 2021
  • 2 replies
  • 200 views

In Call Log API reference there is "startTime" field in record and "startTime" fields in legs:

https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog

Please help me understand how can I calculate the "first response time", i.e. how long the caller waited until the callee answered.

Can I take some leg and calculate difference between it's "startTime" value and record's "startTime" value?

Or, maybe, I should use some other field for this purpose?


Best answer by PhongVu

Unfortunately, the call log data does not give you the data to calculate ringing time (you called it first response time"). If you are interested in other way, read this blog to learn more.

2 replies

PhongVu
Community Manager
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  • Community Manager
  • Answer
  • April 15, 2021

Unfortunately, the call log data does not give you the data to calculate ringing time (you called it first response time"). If you are interested in other way, read this blog to learn more.


  • Author
  • New Participant
  • April 16, 2021

Thank you