Hello,
Does RingCentral integrate with the HaloPSA ticketing system? I’m looking to have a ticket created automatically for every incoming call.
Thank you
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I have never seen or heard of such an integration. So I guess that the answer is no.
If there is no integration available that we know of… what about using the screen pop (URL) feature within RingCentral App?
I am able to enter a URL into the RingCentral App so when a call is answered it opens a webpage for our techs to begin creating a ticket.
What would be awesome is if RingCentral passed the ANI to HaloPSA and HaloPSA prepopulated the client info if the ANI was found in HaloPSA.
robert-incorvaia wrote:
If there is no integration available that we know of… what about using the screen pop (URL) feature within RingCentral App?
I am able to enter a URL into the RingCentral App so when a call is answered it opens a webpage for our techs to begin creating a ticket.
What would be awesome is if RingCentral passed the ANI to HaloPSA and HaloPSA prepopulated the client info if the ANI was found in HaloPSA.
Isn’t it the %P the parameter you want?
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