Skip to main content
To homepage To homepage
Question

High Volume SMS reports

  • May 19, 2021
  • 4 replies
  • 277 views
G

Hello, we signed up for High Volume SMS using a RingCentral number. Used the web app to send a bulk message to several thousand recipients. Now I'm trying to download a report on the campaign using the button in the web app but it just spins indefinitely with no report generated. Is there a way for me to extract data on messages successfully delivered or failed? I also am looking to report on any numbers that elected to opt out of future texts.

4 replies

PhongVu
Community Manager
Forum|alt.badge.img
  • PhongVu
  • Community Manager
  • May 19, 2021

Can you post this to the Feedback channel from the app? I will reach out to you from there.

For getting opted-out numbers. Open the Settings page and select the "Opted-out Numbers" option

screen-shot-2021-05-19-at-33327-pm.png

Thanks

PhongVu
Community Manager
Forum|alt.badge.img
  • PhongVu
  • Community Manager
  • May 20, 2021

Just want to follow up on this. Could you download the campaign detailed report?

G
  • gmozeik
  • Author
  • New Participant
  • May 20, 2021

Thanks for the reply, Phong. All of the sudden this morning I was able to download the report. I was also able to view opt-outs where you suggested. I'm all set now.

PhongVu
Community Manager
Forum|alt.badge.img
  • PhongVu
  • Community Manager
  • May 20, 2021

Great! Do you know that you can implement a webhook in your server to receive campaign reports programmatically. Click the "Setup Webhook" to see how to set it up.

Terms & ConditionsCookie settingsAccessibility statement
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice