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I'm creating an outgoing message with the following syntax on the High Volume SMS online app:


Hi {First Name}! {Company} inquired about us. Can I set up an appointment?


On the online app preview, the above message resolves itself to:


Hi TIM! ABC Corp inquired about us. Can I setup an appointment?


However upon sending, I'm seeing the following outbound message in the Conversations Pane and in the ensuing log. Doesn't seem like its importing in the fields. S

Hi {First Name}! {Company} inquired about us. Can I set up an appointment?

Seems like a minor error but I can't find solutions anywhere.

What am I doing wrong?

Is that for every recipient on the .CSV template list? What is your account id or email address. You can use the feedback form from the app to reach out to us too.

Yes, it is for every recipient. I'm using the high volume web app. 205) 406-7422 is the account number. I cut and paste the above request as a "bug" on the feedback form on the webapp as well.

Did you submit the feedback? have not received any feedback today.

I found a few campaigns from your account. One of the campaigns is incorrectly encoded a template

Hi <First_Name> this is Adeel ...

It must be a curly brackets {First_Name}. to avoid mistake, you should select a column from the dropdown template (see attachment)

screen-shot-2021-11-22-at-31845-pm.pngAnother campaign in your log showed that it was not created by a .CSV template

Hi {First Name}! I'm a direct

I don't know if the column in your template was "First_Name" or "First Name", but it seems you typed it instead of selected it. So there were mistakes in those campaigns.

Phong: thank you for clarifying this. Looks like the site is down at the moment as I'm getting a 502 error but I will experiment with what you said.

The confusion I believe starts when I input {First Name} via braces and the name comes up, but this may be a syntax issue on my side. I'll experiment with this when the site is back up and will update to close out if successful.

The site is not down. If you have problem, just logout and login again and it should work.

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