Skip to main content
Question

How do I enable the conference group setting to an account?

  • February 15, 2021
  • 6 replies
  • 672 views

Hello, I added a new account with a new number on my admin portal. I'm using the RingCentral embeddable widget dialer. In the browser console, I'm getting this error: Conference group is not set for current account - it's posting data to this endpoint https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/conferencing. I'm getting a 503 Service unavailable. My other 2 users don't have this issue except for the new account.

I can't seem to find how to enable this account with the conference group setting.

Anyone seen this before?

TIA

6 replies

PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2312 replies
  • February 15, 2021

What is your app client id?

BTW, what you refer to is an extension, not an account. This this way: Account is your company and user extensions are your employees.


  • Author
  • Participating Frequently
  • 5 replies
  • February 15, 2021

my bad, it's the extension that doesn't have the correct setting. The app's client id is jsc6vNG-S5-hwyBN5r_djQ. thanks for the response!


PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2312 replies
  • February 15, 2021

Not sure why you got that error message. But here is the thing.

1. The endpoint supports only PUT method (not POST) so you can update the conferencing.

2. The endpoint request the "Edit Extensions" app permission and your app does not have that permission.

3. Your app is on production now so you cannot directly add the missing permission to that app. Do you want to clone the app, add the missing permission and test on your sandbox before graduate your app to the production? Or, do you want me to add the missing permission to that app?


  • Author
  • Participating Frequently
  • 5 replies
  • February 15, 2021

Interesting, when the app got approved - it didn't require that permission previously, plus this is RingCentral embeddable widget phone dialer app. However adding a new extension to use the app - somehow started having that error. I'm in production now and would not want to disrupt that that this week to get requalified for approval if I clone to another client Id. I would appreciate it if you can update the existing app in production to have that missing permission. Thanks! lmk - so that I can test it with the new extension. Thanks again!


PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2312 replies
  • February 15, 2021

Added. Pls try and let me know if it works. I am not sure what you do with this within the RC embeddable. Do you call this API from your code in a different app or from the embeddable?


  • Author
  • Participating Frequently
  • 5 replies
  • February 15, 2021

I've just tested with the extension and I'm still getting the same 503 exception - Conference group is not set for current account . On the widget I'm getting a new message in yellow notification - it says Your extension is not allowed to make outbound calls with browser currently, please contact your account representative for an upgrade. <-- this message is new. And then in green notification, Web phone registered. I don't see anything in the portal admin to enable something like that - unless it's something new. TIA


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings