How to get Call Log from my Contact Center API? It seems like Ring Central's Contact Center is powered by NICEincontact but completely separate system.

Question

Hello, I would love some guidance around the Contact Center API. It seems like a whole different system, I have 3 questions:

1 - Does my Contact Center have a Call Log Report somewhere in their API? I cannot find it in their endpoints, not sure if its called something else. https://developer.niceincontact.com/API

2 - Alternatively, are the Contact Center Calls logged somewhere in the Ring Central MVP platform?

3 - Can I use my RC App to connect to it? or is it a whole new system with separate processes? the NICEOne support is all under login and not very accessible.

Thank you in advance,

PhongVu · Answer

1 - Does my Contact Center have a Call Log Report somewhere in their API? I cannot find it in their endpoints, not sure if its called something else. https://developer.niceincontact.com/API

A. Ask from Nice InContact support to get better help

2 - Alternatively, are the Contact Center Calls logged somewhere in the Ring Central MVP platform?

A. No.

3 - Can I use my RC App to connect to it? or is it a whole new system with separate processes? the NICEOne support is all under login and not very accessible.

A. No

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