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How to get Detailed Call data right after call (Webhook)?

  • September 4, 2023
  • 1 reply
  • 291 views

Hello!

I have a question related to the Webhook payload which I get each time when the call is finished.

I have prepared a Webhook to receive payloads about recent calls just after they have finished. I have two different realizations:

  1. RingCentral built-in Webhook;
  2. Make.com built-in Webhook;

The payload that I receive is not enough, so I want to get more data about time-frames and recording links. Unfortunately, both Webhooks do not give me data callRecordId to get detailed information.

Are there any ways that can help me get full info about calls in real-time?

Thank you in advance!

p.s. There is an example of a Make.com Webhook response provided below:

[
    {
        "extensionId": 42142141,
        "telephonyStatus": "CallConnected",
        "activeCalls": [
            {
                "id": "hffsaf4216sfsaaskap",
                "direction": "Outbound",
                "from": "+11111111111",
                "to": "+22222222222",
                "telephonyStatus": "CallConnected",
                "sessionId": "9142413112",
                "startTime": "2023-09-01T21:30:32.858Z",
                "partyId": "p-a0306c90eeca6z14214122a67e550000-1",
                "telephonySessionId": "s-a0306c423131ad8a52a7a400z1a67e550000"
            }
        ],
        "sequence": 100,
        "presenceStatus": "Busy",
        "userStatus": "Available",
        "dndStatus": "TakeAllCalls",
        "meetingStatus": "Disconnected",
        "allowSeeMyPresence": true,
        "ringOnMonitoredCall": false,
        "pickUpCallsOnHold": false,
        "totalActiveCalls": 1
    }
]


Best answer by PhongVu

After getting the event when a call is disconnected, cause a delay for about 10 secs and call the call-log API as follows:

Use the List user call records:

GET /restapi/v1.0/account/~/extension/[extensionId]/call-log?view=Detailed&telephonySessionId=[telephoneySessionId]

Where the extensionId and the telephonySessionId are taken from the event payload.

Or use the List company call records:

GET /restapi/v1.0/account/~/call-log?view=Detailed&telephonySessionId=[telephoneySessionId]


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PhongVu
Community Manager
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  • Community Manager
  • 2312 replies
  • Answer
  • September 5, 2023

After getting the event when a call is disconnected, cause a delay for about 10 secs and call the call-log API as follows:

Use the List user call records:

GET /restapi/v1.0/account/~/extension/[extensionId]/call-log?view=Detailed&telephonySessionId=[telephoneySessionId]

Where the extensionId and the telephonySessionId are taken from the event payload.

Or use the List company call records:

GET /restapi/v1.0/account/~/call-log?view=Detailed&telephonySessionId=[telephoneySessionId]



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