Skip to main content
Question

Message sends failing with SendingFailed


Message sends have been failing for the last 24 hours with SendingFailed status. I don’t see any issues in the developer dashboard, and I don’t see a way to get more information from the API.

This is a mission-critical application that has been working for many months. Any ideas on how to debug this to the next level of detail?

I created a support ticket as well.

3 replies

  • Author
  • New Participant
  • 4 replies
  • August 12, 2024

More info - send is failing from the RingCentral app as well:

 


  • Author
  • New Participant
  • 4 replies
  • August 12, 2024

My company is dead in the water until this is fixed - where do I turn for help? I’ve submitted a ticket but have received no response in a couple of hours.


PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2344 replies
  • August 12, 2024

This can be a specific issue on your account TCR. So you should wait for the support team to check your account and get back to you via the support case.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings