Multiple pubnub subscriptions to the same number

Question

We are planning to build a system where users can log in to ringcentral via our portal and receive realtime pubnub notifications in the browser. The problem that we are facing is:

When multiple users login to ringcentral through the same number, the pubnub notifications for a call are transmitted to all the users. So if there are 3 calls at a time, all the users are notified about all 3 calls. Is it in anyway possible to map the user who attended to a call so that the browser notifications are shown accordingly to the users?

benjamin-dean · Answer

There are two things here...1. It is a bad practice (and security risk) to have multiple users log into RingCentral with a single number.2. If you need multiple users to be part of a single number in RingCentral, you should create a Call Group, and then add each user you want into that Call Group.Until you resolve the above items, there is nothing we can do to modify what you are experiencing.

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