If you wanted to build a custom integration which could do this, something like this can be accomplished using our API. Is that what you're asking how to do, or are you asking about a specific feature of the product you expected to be available and is not please?
I was looking for an update to the integrations mentioned here: https://blog.ringcentral.com/2015/09/ringcentral-announces-upgrades-to-integration-with-salesforce-including-sms-features/ I'd really prefer not to have to build a custom integration, if RC and Salesforce are already implementing it. The question is *when*. The RC rep said it was an issue on the Salesforce side. A Salesforce rep said that the RC design team needs to submit an inquiry -- they wouldn't give me access to any Salesforce staff that are involved with the actual integration. Overall, it's been a frustrating "pass the buck" experience. I would simply like a straight answer from either Salesforce or RC, as to when we can expect the integrations mentioned in the 2015 blog.
Thank you for your patience with us, and your tenacity finding the answers you need.
I believe the article you shared is referring to our App Gallery implementation "RingCentral for Salesforce" (
https://developers.ringcentral.com/app-gallery.html#/app/salesforce).
I'm going to assign this to Marco to make sure I am not making incorrect assumptions.
Hello Kim,
Sorry for trouble you are having and apologies for not being able to provide you a straight answer so far.
For the question you asked. Here is the AppExchange URL for the RingCentral for Salesforce App. When you install/upgrade you will have SMS feature in the App.
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5WKqEAN
Please note that your users will have to login to RingCenral App in order to create activities for SMS. RingCentral App for Salesforce does not have voice(phone) so your user should continue to use mobile App for that purpose
Here is more info on how to use the SMS feature
https://support.ringcentral.com/article/9008.html#SendSMS
Please let us know how it goes..
