- Can we have multiple numbers on the same account? Or, are separate numbers considered separate accounts?
RC Labs - Volume/Campaign SMS
Userlevel 2
Saying "account" do you mean user extension?
In RingCentral terms, account = company(employer); extension=user (employee)
An extension can own multiple phone numbers and that user can send SMS from their own phone numbers.
If a phone number is not assigned to a user extension, the number is a company number. And a user who is assigned to handle call handling under the com[any IVR, will have the right to send SMS from that company number.
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