I am looking to get a list that shows the number of incoming calls/answered calls/abandoned calls/queue wait times. I see I can get call length times but I can't see how long someone was in a queue before abandoning the call. Is this possible?
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If you are ready to implement your own dashboard, you can use APIs to do that. Let me know.
If you want to use a 3rd party app, check out this app https://www.ringcentral.com/apps/shadow-cms-enterprise-ringcentral
Also , you can explore our Analytics APIs to create reports / dashboards : https://developers.ringcentral.com/guide/analytics
You can also get the report from GUI Dashboard via Service Web (https://service.ringcentral.com/application/user/calls/list/detailed) or using API's as mentioned by others.
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