Hi Everyone, I’ll give you the context of the situation: I have a program that automatically checks people in my organisations calls they are making (using the Ring Central websocket) against the TPS (telephone preference service). If they flag as true then it sends an SMS notifying the user and (in theory currently) ends the call.

The problem is that, while I can end my own calls, I cannot end the calls of others. I understand this is because the system doesn’t allow you to end others calls even if you are a super admin and have Call Control permissions on your app. I have trawled through the documentation and forum but I can’t find any answer. I do not want to create a JWT for every single user and login in each and every time it needs to end a call, it’s long-winded, requires constant monitoring, etc.

For additional context, my users use the Ring Central desktop app, therefore there is no device names per say, however they are on the same network. I don’t know if this is useful to know.