Hello,

Our organization recently adopted both Outlook 365 and RingCentral. I am using the RingCentral Outlook Add-in. In Outlook, we have physical rooms set up as resources so they can be reserved in an Outlook event. Sometimes we have both in-person and virtual attendees for meetings so need to reserve both a physical space and create a RingCentral meeting. I am finding that when I add a Ring Central meeting using the RingCentral add-in AND invite one of our physical meeting rooms to an event, the Ring Central add-in overrides the room reservation so the room calendar does not show that it is reserved.

Anyone else have this issue and know how change settings so that adding a RingCentral meeting does not delete the physical room reservation? Thanks in advance!