So I've been trying to set up this integration for us at our office, as it would help support quickly find and make phone calls. So far, I have been able to set it up so that I can make outbound calls. However, I have not been able to find a setting/switch/anything to allow inbound calls. I have tried multiple lines, but it just doesn't want to come through.

I did not find anything in the setup guide, or the community regarding this issue. As far as I've read, you log in, enter the number of the line for the agent using it, and it should 'just work'. Am I missing something, or is this a known issue?