SalesForce Integration Ringer Sound Change?

Question

The ringing sound in the Salesforce integration is so loud and is not adjustable in the integration. When someone is on a call with a customer and another call comes in, the SalesForce ringer is so loud that it makes people jump. Can we turn off the ringer in SalesForce? Or at least change it so that it's not so loud? Since it's ringing in conjunction with our other RingCentral apps, it going completely away would be fine.

georgelu · Accepted Answer

To adjust the Ringtone volume please ensure that you are on the latest version for RingCentral for Salesforce - Version 6.29

Please navigate to Settings > Audio > Ringtone Volume

From here you can adjust the volume using the slider within the integration.

hanseugene · Answer

I'm having the same issue, is there an option to adjust the volume similar to what is in the desktop app.

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