Skip to main content
To homepage To homepage
Answer

SUB-533 Extension Presence Webhook Error

  • November 9, 2023
  • 3 replies
  • 159 views
D

Hi,

I'm trying to create a webhook subscription to receive DND status change events of a bunch of extensions an app needs to monitor using the event filter

 "/restapi/v1.0/account/{accountId}/extension/{extensionId}/presence/dnd"


The app is authenticated as the super user account that is trying to create the subscription but I am getting the error:

{
"errorCode": "SUB-533",
"message": "Not allowed subscribe for DnD status changes of another extension"
...
}

I'm hoping this isn't a hard set rule and there's a way to accomplish this because it would be really useful for us.

Thank you!

Best answer by PhongVu

I don't know the reason why a super admin user cannot subscribe for other extensions' /dnd event. But you can just subscribe for the "/restapi/v1.0/account/{accountId}/extension/{extensionId}/presence/" event and parse the payload to check the dndStatus of that user extension.

3 replies

PhongVu
Community Manager
Forum|alt.badge.img
  • PhongVu
  • Community Manager
  • Answer
  • November 9, 2023

I don't know the reason why a super admin user cannot subscribe for other extensions' /dnd event. But you can just subscribe for the "/restapi/v1.0/account/{accountId}/extension/{extensionId}/presence/" event and parse the payload to check the dndStatus of that user extension.

D
  • dev-3
  • Author
  • New Participant
  • November 9, 2023

Yes, but we would receive the presence notifications for any presence event which we are trying to avoid. We have a very specific use case that only cares about DND status change to respond when a user turns off department calls and do some background work. Having to process every presence event would be a huge waste of resources on the server.

D
  • dev-3
  • Author
  • New Participant
  • November 9, 2023

I got it to work, I'm not sure how because it gave me an error but I noticed a notification come through and now when I list subscriptions I can see a few that failed and one that is active and sending notifications. Super admin does seem to work.

Terms & ConditionsCookie settingsAccessibility statement
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice