SUB-533 Extension Presence Webhook Error

Question

Hi,I'm trying to create a webhook subscription to receive DND status change events of a bunch of extensions an app needs to monitor using the event filter "/restapi/v1.0/account/{accountId}/extension/{extensionId}/presence/dnd"The app is authenticated as the super user account that is trying to create the subscription but I am getting the error:{
"errorCode": "SUB-533",
"message": "Not allowed subscribe for DnD status changes of another extension"
...
}I'm hoping this isn't a hard set rule and there's a way to accomplish this because it would be really useful for us. Thank you!

PhongVu · Accepted Answer

I don't know the reason why a super admin user cannot subscribe for other extensions' /dnd event. But you can just subscribe for the "/restapi/v1.0/account/{accountId}/extension/{extensionId}/presence/" event and parse the payload to check the dndStatus of that user extension.

dev-3 · Answer

Yes, but we would receive the presence notifications for any presence event which we are trying to avoid. We have a very specific use case that only cares about DND status change to respond when a user turns off department calls and do some background work. Having to process every presence event would be a huge waste of resources on the server.

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