Hello,
I am developing an integration between RingCentral and a custom app that uses RingCentral webhooks to notify and provides some call data to the custom app when our users receive an inbound call.
Following the Creating Webhooks guide, I created a webserver and URL for the webhook and sucessfully registered a subscription with event filters for a subset of our extensions’ Telephony Session Events.
On the app side, I can see inbound events for some but not all calls. Specifically, when comparing the unique telephony sessions received on our app and call records from the Call Log API, it appears that the app is only receiving events for calls with action type “Phone Call” while calls with action type “VoIP Call” may not be sending events.
Is this expected behavior with the Telephony Session Events, and, if so, are there any event filters that can trigger on VoIP calls?
Thanks